My Two ₹500 Parimatch Deposits Are Temporarily Restricted

Hello Parimatch Support Team, I am facing an issue with two deposits I made to my Parimatch account via Paytm. I deposited ₹500 twice (total ₹1,000), and both deposits are showing as “Temporarily Restricted” on my account, so I am unable to use this balance. As shown in the attached Paytm receipts, both payments of ₹500 to “Oin Global Services Private Limited” were successfully completed, yet the corresponding amounts remain restricted in my Parimatch balance. This situation means that a total of ₹1,000 of my money is blocked and unavailable for use. All my attached payment receipts are for ₹500 each and were successfully completed. I contacted your Live Chat to resolve this situation but did not receive any reply or clear information about the reason for this restriction or how long it will continue. I kindly request that you urgently check both of my ₹500 deposit transactions, clearly explain why my funds are marked as “Temporarily Restricted” and provide step‑by‑step guidance to make the full ₹1,000 amount available in my usable balance. I also request a written reply with your findings and the actions taken on my account. Regards.