Parimatch Failed to Credit ₹15,000 in Successful UPI Deposits

I am writing regarding two UPI transactions I made from my PhonePe account to Parimatch via UPI. On 9th and 10th of this month, I deposited amounts of 5,000 rupees and 10,000 rupees respectively through UPI. Both payments were successfully debited from my bank account and are shown as successful in PhonePe, but the money has not been credited to my Parimatch account. Despite the transactions being marked as successful and my account being charged, my Parimatch balance has not increased, and I have not received any refund back to my bank account. This situation has caused me serious financial stress, as the total amount of 15,000 rupees is currently stuck, and I am extremely disappointed that such a large amount can simply disappear in this way. Situations like this make it very difficult to trust your company and the systems you use. As a customer, I should not have to worry whether my money will actually reach the destination after a successful UPI transaction, and repeated issues like this seriously damage my confidence. If you do not credit these amounts to my account today, I will not be able to use or play on your site any longer. I request that the responsible parties urgently investigate these two UPI transactions and either immediately credit the full amounts of 10,000 rupees and 5,000 rupees to my Parimatch account or refund the entire 15,000 rupees back to my bank account. I also ask for a clear written explanation of why the amounts were debited but not credited to my Parimatch account, and what measures you will take to prevent such problems from happening again. I am ready to share screenshots of the successful UPI transaction confirmations from PhonePe that show these payments, so that this issue can be resolved as quickly as possible.