I want to cancel my plan with Open English but support doesn’t respond, how can I get them to address my request?

If you want to cancel your Open English account and they don't reply, send a clear written notice through their support email, the website's contact form, and, if possible, your account settings.

Always make sure you have proof, like screenshots or confirmation emails, of the date you asked to stop.

If you still don't hear back, call your bank or card issuer and tell them that the company ignored your cancellation. They may argue or stop any further charges.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.