I want to cancel my plan with Open English but support doesn’t respond, how can I get them to address my request?

Regarding the Open English General English service, a total of ₺6046.23 was unjustly charged to my credit card, amounting to ₺2015.41  per month for three months on July 1st, August 1st, and September 1st. I was not informed of these transactions. I contacted customer service upon discovering the si...

In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...

I originally purchased a 1-year General English membership from Open English for my son, A. A., out of respect for his education. However, on September 16, 2025, my credit card was charged ₺2,196.26 without my authorization, request, or any prior notification. I never requested a renewal, nor was I...

In September 2024, I enrolled in Open English and paid approximately ₺30,000. Unfortunately, the platform’s content and service quality were far below my expectations. At the time of enrollment, I was explicitly told that if I canceled within the first month, I would receive a full refund. However, ...

I want to file a complaint regarding a payment issue with my Open English membership. Although my subscription had already ended and was fully paid for, on September 11, 2025, an amount of ₺2,077 was withdrawn from my QNB credit card without my authorization. I only noticed this unauthorized charge ...

In August 2025, I purchased an online course from Open English for both myself and my spouse. We were told that the course fee could be split into two installments, and since it would be classified as an educational expense, our bank would automatically divide it into three installments each, result...

On September 12, 2024, I purchased a 12-month General English course from Open English, and my membership was set to end on September 12, 2025. However, on that exact date, without my consent or prior knowledge, ₺994 was charged to my credit card. I received no notification before the payment—no SMS...

As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...

I was using the Beginner 6-Month Plan at Open English. On September 4, 2025, when my plan expired, ₺2,114 was automatically charged to my credit card without my knowledge or consent as a monthly fee. I immediately requested the cancellation of this transaction and a full refund. However, when I spok...

Last year, I purchased the General English package from Open English. I started in October and was able to access the platform only until November. After that, I could no longer log in under any circumstances. This access problem continued persistently, and I was unable to benefit from the service I...