I Report Open English For Unauthorized Charge and Disrespectful Customer Service

On September 12, 2024, I purchased a 12-month General English course from Open English, and my membership was set to end on September 12, 2025. However, on that exact date, without my consent or prior knowledge, ₺994 was charged to my credit card. I received no notification before the payment—no SMS, no phone call, and no email warning.

As soon as I noticed the charge, I called customer service. During the call, the representative told me that no refund would be issued. Not only did they refuse to help, but they also used disrespectful and insulting language toward me. When I asked to speak to another representative, I was told: “I will not transfer you to anyone else because you are wasting their time too,” and the phone was hung up on me twice. I find this approach extremely unprofessional and unacceptable.

I specifically asked the company to provide me with documents proving that I had agreed to any contract or authorization for automatic renewal. What I received was a generic contract attachment that does not prove my explicit consent. Both the process and the treatment I experienced are unlawful and clearly designed to exploit customers. Even their representatives admitted that no prior notification is required, which is simply not acceptable.

My credit card information was used without my permission, and money was withdrawn from my account without my knowledge, leaving me financially and emotionally distressed. I also filed a dispute with my bank and am awaiting their response. At the time of purchase, I was never informed about or asked to approve any automatic renewal, yet the company falsely claims I had given such consent.