In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice.
I never agreed to or was informed about automatic renewal of my subscription. At the time of purchase, there was no clear disclosure that my membership would continue automatically or that my card would be charged again. Moreover, I did not receive any email, SMS, or notification regarding this renewal.
I contacted customer service once by phone. I was told my membership had been automatically renewed monthly, that it would end next month, but that the unauthorized charge would not be refunded. This is unacceptable, as I did not consent to recurring payments, nor did I authorize Open English to store and reuse my credit card information.
I formally request a full refund of the ₺2,255.62 that was charged to my card without consent. If this issue is not resolved promptly, I will have no choice but to escalate the matter through CİMER and the Turkish Consumer Arbitration Committee (Tüketici Hakem Heyeti), as this constitutes an unauthorized transaction and a violation of consumer rights.
I expect urgent action and a clear resolution.
I originally purchased a 1-year General English membership from Open English for my son, A. A., out of respect for his education. However, on September 16, 2025, my credit card was charged ₺2,196.26 without my authorization, request, or any prior notification. I never requested a renewal, nor was I...
On September 11, 2024, I purchased a one-year package from Open English. I did not renew my membership after it expired. Despite this, on September 11, 2025, my credit card was charged ₺1,249.50 under the name of a so-called “renewal fee.” In August 2025, I received an email stating: “Your subscrip...
On September 16, 2024, I purchased a 1-year package from Open English for my spouse. We did not renew the membership after it expired. However, on September 16, 2025, without my authorization, a charge of 2,077.54 TL was debited from my credit card under the description of “renewal fee.” As the car...
I purchased a standard 1‑year general English package from Open English Turkey on 09.01.2024 using the e‑mail address sehmusya***@hotmail.com and paid...
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
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