I want to file a complaint regarding a payment issue with my Open English membership. Although my subscription had already ended and was fully paid for, on September 11, 2025, an amount of ₺2,077 was withdrawn from my QNB credit card without my authorization. I only noticed this unauthorized charge when checking my mobile banking account details, and I did not receive any invoice or billing statement for it.
I tried to contact Open English customer service, but I was unable to reach them despite multiple attempts. This situation has caused me significant inconvenience.
I request that the wrongly charged amount be immediately refunded to my account and that such unauthorized charges not be repeated in the future.
I expect Open English to resolve this matter as soon as possible.
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
Open English has truly been a disappointment. I had purchased a 6-month subscription, and once it expired, I assumed that would be the end of the service. However, on September 9, 2025, without any prior notification or my consent, ₺2,114 was automatically withdrawn from my credit card. This is the ...
On August 30, 2025, my annual Open English membership was renewed without my consent, and ₺1,767.92 was charged to my Halkbank credit card. I received no prior notification regarding the renewal—no email, no SMS, and no in-app warning of any kind. When I noticed the charge, I immediately contacted ...
In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...
Regarding the Open English General English service, a total of ₺6046.23 was unjustly charged to my credit card, amounting to ₺2015.41 per month for three months on July 1st, August 1st, and September 1st. I was not informed of these transactions. I contacted customer service upon discovering the si...
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