OFX Freezes Small Transfer and Shuts Down Account After KYC Requests
I am writing to raise a serious complaint regarding a money transfer I made through OFX in November 2025 from Europe to my own account in Cambodia in the amount of $10.28 USD, with transfer ID C7FC96E9. Even though this was a very small transfer to my own account, the process turned into a long, stressful, and unresolved situation. After I initiated the transfer, the money did not arrive, and for a long time I received no clear or meaningful response. Instead, I was repeatedly asked to submit KYC documents over and over again. Despite fully complying with these requests, the issue was never resolved, and I was not given a proper explanation of what was happening with my transfer. Eventually, in January 2025, I received an email stating that the $10.28 USD sent to my recipient (myself) was being held by the U.S. Office of Foreign Assets Control (OFAC) and that OFX was unable to intervene in the matter. In the same message, I was also informed that my OFX account would be closed because it allegedly fell outside OFX’s “risk appetite.” I find it unacceptable that my account was abruptly closed and my transfer blocked without a clear, transparent explanation or meaningful support, especially after I complied with all repeated KYC requests. I request that my OFX account be reinstated and that I be provided with a detailed and transparent explanation of why a transfer of $10.28 USD to my own account in Cambodia resulted in such drastic action and why my account was closed in this manner. I expect OFX to urgently review this decision, clarify the situation in writing, and ensure that I can continue using my account without unjustified restrictions.
Dear Client Associate Team Lead & The compliance team Thank you for your message I have been utilizing services of OFX.com legitimately in compliance with its terms &conditions since 2018 and I believe it has been very successful cooperation based on mutually beneficial trust and legitimacy so far.I am a person who lived a life so far based legitimacy lawfulness and legality and always complied with law and rules… However I still feel so sad and shocked about how you started to handle this case since November 2025.Your handling was hasn’t been accurate nor fair nor in the correct discipline!...let me elaborate more: -I have signed up for OFX.com account which has been verified in 2018(You can review the account approval email attached).Since then, I have added so many recipients with accounts(you can see at the attachment).It is almost all of them were my own accounts in EUR/USD/TWD/VND/MYR/IDR/THB/PHP.Why did I register so many legitimate legal lawful accounts in so many countries under my own name: it is because I have to travel to those countries because of the nature of my work:I have been working in a travel company as professional licenced guide as well as the marketing director since 2009.I have to travel to those countries to visit agents to join travel workshops & travel exhibitions &fairs,etc.When I applied for the banks accounts registered legitimately under my name,I utilized those accounts and cards for only my own savings & expenditures and spendings I never ever get involved with any other fraud scam spam or illegal activity…Those are all legal/official accounts which I opened through the bank’s KYC processes. Since 2018 I made EURO payments from my legitimate legal European accounts to OTHER ACCOUNTS OF MINE in USD/TWD/VND/MYR/IDR/THB/PHP..I made payments in USD to my own USD accounts in TAIWAN/VIETNAM/MALAYSIA/THAILAND/SINGAPORE/INDONESIA/PUERTO RICO/CAMBODIA..ALL THOSE PAYMENTS SENT TO MY OWN ACCOUNTS IN THOSE BANKS WERE USED FOR MY OWN SPENDING THROUGH EITHER THE BANKS DEBIT CARDS OR SOMETIMES TRANSFERRED BETWEEN MY OWN ACCOUNTS FOR SAVING THEN LATER IT WAS SPENT..absolutely whole process is legal lawful legitimate.. -THE TRANSFER(ID C4F29AB8) OF USD 11.39 HAS BEEN SUCCESSFULLY DELIVERED TO THE BANK in CAMBODIA on the 20th October 2025.This transfer was within your risk appetite!!
