TopTop Failed to Review My Ban Despite Harassment From Another User

I have been unable to access the TopTop application for approximately one year due to a permanent ban. I used to log into the application with my own phone number, but I can no longer access my account. Before the ban was issued, another user on the platform sent me insulting and offensive messages, yet despite this, I was the one who was unfairly banned.

The person who displayed this behavior, including racially discriminatory remarks within the application, is still allowed to use the platform, while I received a permanent ban. Because of this, I feel discriminated against and seriously wronged. I do not accept a decision being made against me without any explanation or without giving me an opportunity to explain what happened.

I request that my permanent ban decision be reviewed again and that I receive an official apology for the unfair treatment I experienced. I also request that access to my account be restored and that necessary action be taken against the user who engaged in discriminatory and abusive behavior.