New Balance Faulty Sneakers Purchased From Athleticzone
Dear New Balance Customer Service, I am writing to express my dissatisfaction with a recent purchase I made through the Turkish online retailer, Athleticzone (https://www.athleticzone.com.tr/). Only after one or two uses, the product I purchased started to tear from the sides. This is unexpected from a product of your brand, renowned for its high quality and durability. I have attached photographs of the faulty product for your reference. As a loyal customer, this experience has been disappointing and has negatively impacted my perception of New Balance products. I request either a refund or a replacement for the faulty product. It is my belief that such quality-related issues shouldn't happen, especially considering the reputation of your company. I trust that New Balance will take this issue seriously and act promptly to resolve it. I look forward to your quick response and solution to this problem. Thank you for your attention to this matter. Sincerely,
Hello, First of all, we would like to express our regret for the situation you have experienced. Unfortunately, we do not have any authority over dealership transactions. You can contact the company from which you made the purchase and request an inspection under the warranty. Best regards, New Balance
