I booked a flexible ticket for my Vietnam flight through Mytrip, expecting that I could cancel it if needed. However, when I tried to cancel the booking as my departure date approached, I was only met with automated responses and could not reach a real customer service representative.
Finally, 40 hours before my flight, I was informed that I had to pay a 1,300₺ service fee just to process the cancellation. My booking remained active until departure, and after the flight time passed, I received two emails with conflicting information.
The first email stated that I was issued a 3,614.97₺ voucher valid for 365 days. The second email said I would receive a 1,342₺ refund in five business days, without any clear explanation.
This lack of transparency and inconsistent refund process feels completely unprofessional. I ended up losing nearly 5,000₺, and I don’t want others to experience the same. Mytrip must be upfront about cancellation fees and refund policies instead of misleading travelers.
I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...
I purchased extra baggage for a VietJet flight through Mytrip, trusting the platform to offer fair pricing. Later, I checked VietJet’s official website and was shocked to see that the same service costs only €38—Mytrip charged me nearly double that amount for the exact same baggage allowance. As so...
I purchased a flexible ticket for a one-stop flight from Denpasar to Istanbul on March 18th. However, my journey has been marred by delays, cancellations, and a lack of support from Mytrip. My initial flight was delayed by two hours, causing significant disruption to my travel plans. To top it off, ...
I purchased a Flex ticket through Mytrip specifically to benefit from date change flexibility. However, when I needed to modify my flight just five days before departure, I was shocked by how misleading the flexibility actually was. During a support call with their customer service, I was told I wo...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
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