I purchased extra baggage for a VietJet flight through Mytrip, trusting the platform to offer fair pricing. Later, I checked VietJet’s official website and was shocked to see that the same service costs only €38—Mytrip charged me nearly double that amount for the exact same baggage allowance.
As soon as I noticed this outrageous price difference, I requested a cancellation and refund. But Mytrip refused, stating the service was "non-refundable." This is unacceptable. Charging customers almost twice the standard rate and then denying refunds is not just unethical—it’s exploitative.
I demand a full explanation from Mytrip regarding this pricing policy and a refund of the unjust difference I was charged. Other customers should not be misled and overcharged like this.
I purchased a flight ticket through Mytrip.com, and the baggage allowance listed on their site clearly stated that I could bring one backpack and an 8 kg carry-on suitcase. Trusting this information, I packed accordingly. However, when I arrived at the airport, the airline informed me that their po...
I booked a flexible ticket for my Vietnam flight through Mytrip, expecting that I could cancel it if needed. However, when I tried to cancel the booking as my departure date approached, I was only met with automated responses and could not reach a real customer service representative. Finally, 40 h...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
On April 23rd, I booked plane tickets for three people through Mytrip.com. The total price shown on the invoice did not match the amount withdrawn from my bank account—there was an unexplained difference of ₺300. I double-checked every detail in the receipt, and nowhere does it show what this extra ...
I had previously booked a round-trip flight from Malaysia to Bali and wanted to add extra baggage to my ticket. To arrange this, I contacted Mytrip’s customer service, and they gave me a total cost for baggage on both legs of the trip. I paid the full amount they quoted. However, despite completing...
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