On October 14, I purchased a suitcase from Miniso. After only the second use, the zipper tore, so I returned it to the Miniso Watergarden store, requesting a replacement under warranty. I was told it would take about two weeks for inspection. After two weeks, I called the store and was told to come in for the replacement.
When I arrived, the staff member made me wait for over an hour while making phone calls, only to inform me that they didn’t have my suitcase in stock. Instead, they offered me a ₺1600 gift card. However, I noticed that even smaller suitcases currently cost more than my original suitcase. When I asked about future availability, I was told, “You can come back if it’s ever restocked, but we can’t guarantee anything.”
Left with no reasonable solution, I took back my defective suitcase to minimize my loss and plan to have it repaired elsewhere. This level of customer service, from a chain store not keeping stock for warranty claims, is unacceptable. Miniso, I demand a proper resolution to this issue, or I will continue to raise awareness about this experience across all platforms.
On Friday, I went to the Miniso Vadi İstanbul store around 10:00–10:30 AM to return a product that didn’t fit. The staff member at the counter told me there had been no transactions yet and that it was “too early in the morning” (emphasizing this phrase). She then said she wasn’t sure if she could p...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't pro...
Hello, I went to the Miniso store in Kadıköy to exchange a gift but was informed that exchanges can only be made at the store where the item was originally purchased. This policy is extremely inconvenient and illogical in today’s retail environment, especially for a chain that operates under the sam...
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