I created my account on MEXC just a week ago, and I was already seeing a 50% profit—until my account was suddenly locked for “risk control” reasons. They requested identity verification including a proof of address, a selfie, and a handwritten note with specific text. I submitted everything immediately.
Before sending the documents, I was told that my account would be reviewed as soon as possible. But once I sent them, they suddenly changed their story and said the review may take up to a month.
Here’s the real problem: I bought UMA at a cost of 1.45 USDT, and now it’s down to 1.15 USDT. I can’t even sell it or take any action, so I’m just sitting here watching my investment drop, completely unable to intervene.
MEXC, if you knew my account would be flagged for “risk,” then why did you even allow me to purchase in the first place? Freezing my account after I’ve invested and while the asset is falling is completely unacceptable. Are you going to cover my losses from this?
I demand my account be unlocked immediately or for MEXC to compensate me for this forced loss.
MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...
For the past two days, I haven’t been able to make any transactions on my MEXC account (UID: 856*86) due to a “risk control” warning. I can’t withdraw funds or open any positions. I also wasn’t able to intervene in my open position, which caused me to lose 1000 USDT. At the moment, I also cannot acc...
I have been locked out of my MEXC account due to a so-called risk control review. They requested proof of address, ID verification, and a selfie with a handwritten note, which I promptly submitted. Initially, MEXC claimed the review would be completed quickly once I provided the documents. Now, I’m...
I trade exclusively in ETH on the MEXC exchange, and for the last three to four months I haven’t even moved new funds in or out. Yet MEXC’s so-called account-control mechanism suddenly froze my profile without warning—even though I’ve done nothing that could be flagged as suspicious. Now every featu...
On 06/12/2025, the MEXC crypto exchange froze my funds, stating that it was due to risk control being triggered. I am confident that I did not violate any rules. In fact, there had been no trading activity on my account for several days prior, only some old orders that were placed two months ago. I ...