I had previously frozen my account on the MEXC crypto exchange, intending to reactivate it later. When I decided to reopen it, I was surprised by the lengthy and intrusive process required just to regain access to my own funds. I was asked to provide an excessive amount of personal information—everything from my national ID to a live selfie holding my ID.
I complied with every request and submitted the documents promptly. Despite this, I had to wait two full days just to receive a reply. The support process felt inefficient and unresponsive. For a platform handling financial assets, I expected more professionalism and quicker assistance.
I am very dissatisfied with MEXC's customer service. The process should be more user-friendly and transparent. Waiting days to reopen an account after submitting sensitive documents is unacceptable. MEXC needs to seriously improve their support system and treat users with the urgency and respect they deserve. I expect a faster resolution and better service moving forward.
I’m extremely disappointed with MEXC’s support. After resetting my phone without backing it up, I lost access to my Google Authenticator codes. As a result, I was locked out of all my crypto exchange accounts. Every other platform I contacted—without exception—responded promptly, verified my identit...
My MEXC exchange account has been frozen without any detailed explanation, supposedly due to a control mechanism review. While I understand that trading may be restricted during a review, blocking my withdrawals is completely unacceptable! When I contacted live support, they told me the review proc...
My MEXC account was recently hacked, and the attacker changed both the registered email address and phone number linked to the account. I immediately contacted MEXC support to report the breach and provided all required documentation to verify my identity. Despite doing everything on my end, I have ...
I have a serious issue with MEXC Exchange. My account was placed under a "control mechanism" and I was initially told it would be unlocked in one month. That deadline was May 7, 2025—but instead of restoring access, MEXC has now stated that my account will remain locked until April 2026. I provided...
While actively trading futures on MEXC, I suddenly found my account restricted without warning. When I contacted support, they told me my account was under review and that the investigation would take 30 days. During this period, I am completely unable to withdraw funds, place orders, or make any ki...
