MEXC Exchange Account Deletion Request
I applied to have my Mexc account, number 82471438, deleted and spoke with a representative. They said, 'You need to reply to the email that will come to your address within 15 days.' Two days later, I connected with another customer representative who said this process should be completed within 24 hours. The statements of the customer representatives contradict each other. I transferred all my assets to a new account and couldn't trade because I didn't complete the identity verification process. Half of my funds lost their value, and the customer representative still says they'll get back to me within the day. Executing this process shouldn't be this difficult. Trading is done on a platform with real-time gains and losses, yet the resolution process ranges from 24 hours to 15 days.
Dear MEXC User, First of all, we wish you a happy day. After you submit an account deletion request, you will receive a confirmation email within 1 business day. You need to respond to the confirmation email within 72 hours. After you respond, your account will be deleted within a maximum of 15 days. Upon our checks, it is seen that your account deletion request has been submitted. We would like to thank you for your understanding and patience, and to let you know that we will be here for you. MEXC Turkey Official ŞikayetVar Team
Here is the translated text from Turkish to English: "I already said everything you mentioned, so I don't understand what kind of solution you have provided me. If users had suffered a loss on the MEXC exchange and the user responded by thanking you for your understanding and patience, the issue would have been resolved, I suppose. My only request is to speed up my account deletion process, please."
Dear MEXC Member, First of all, we wish you a happy day. As of April 18, 2024, your account has been deleted. Thank you for contacting us. You can contact official MEXC staff, thank you very much. MEXC Turkey Official Complaint Team
