I applied to have my Mexc account, number 82471438, deleted and spoke with a representative. They said, 'You need to reply to the email that will come to your address within 15 days.' Two days later, I connected with another customer representative who said this process should be completed within 24 hours. The statements of the customer representatives contradict each other. I transferred all my assets to a new account and couldn't trade because I didn't complete the identity verification process. Half of my funds lost their value, and the customer representative still says they'll get back to me within the day. Executing this process shouldn't be this difficult. Trading is done on a platform with real-time gains and losses, yet the resolution process ranges from 24 hours to 15 days.
I received an unexpected notification on Mexc Exchange that I was unable to place any trades despite the presence of open futures trading. This caught me off guard and forced me to halt my trading activities. Despite the fact that I had already completed the advanced KYC verification process, the cu...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
I sent an email to MEXC requesting the deletion of my account, but it’s been over a full business day and I haven’t received any reply. My case is time-sensitive and requires immediate action, yet I’ve been left without any support. I also tried reaching out through live chat, Telegram, and X (form...
I had previously frozen my account on the MEXC crypto exchange, intending to reactivate it later. When I decided to reopen it, I was surprised by the lengthy and intrusive process required just to regain access to my own funds. I was asked to provide an excessive amount of personal information—every...
My MEXC account was unfairly suspended, and I have been unable to withdraw my funds since 10/9/2024. At first, I was told my account would be unlocked on 3/14/2025, but then they sent another email saying it would be opened in two days—only for them to delay it again. After contacting customer supp...
