I have been a MEXC customer since 2022, but in 2024, I changed my phone number and haven’t used my account for a while. Now, I’m trying to log in, but I can’t access my account because my phone number isn’t updated.
I followed the reset instructions exactly as MEXC requested, but they keep rejecting my video submission, claiming it’s blurry or unclear. What kind of system is this? I have never seen a platform require a video for phone number updates—normally, a selfie with an ID and a written request is enough.
MEXC, update my phone number immediately! This unnecessary and frustrating process is preventing me from accessing my funds. Fix this now!
On August 22, 2024, I transferred USDT to my MEXC account from another exchange, but I forgot to include the memo information required for the Toncoin network. As a result, the funds didn’t arrive in my account. I submitted a refund request, which was approved, but now MEXC is asking for additional ...
I have a serious issue with MEXC Exchange. My account was placed under a "control mechanism" and I was initially told it would be unlocked in one month. That deadline was May 7, 2025—but instead of restoring access, MEXC has now stated that my account will remain locked until April 2026. I provided...
In the MEXC iOS app, the phone number registered to my account is an old number that I no longer use. When I try to add my new phone number to my account, the verification SMS is sent—due to security policies—to my old number, which I cannot access anymore. Because of this, I’m unable to update my n...
On December 22, 2024, my Mexc account (UID: 66082801) was restricted, and all transactions were blocked. They requested a video verification, but it’s unclear whether they require me to speak or how exactly to comply with this vague request. Despite already completing security verifications and subm...
On December 22, 2024, my Mexc account (UID: 66082801) was restricted, and all transactions were blocked. They requested a video verification, but it’s unclear whether they require me to speak or how exactly to comply with this vague request. Despite already completing security verifications and subm...