Around April, I purchased a one-year MentalUP membership through the App Store. The $32 payment is shown as successfully... completed in my App Store records, and my membership appears to remain valid until 2027. However, when I sign in to the app on my iPhone, I am shown a screen asking me to purchase
On July 23, 2026, I renewed my existing MentalUP membership on my iPhone through the App Store using mobile payment, and... the payment was successfully deducted from my account. However, when I sign in to the app, my subscription still does not appear active, and the system asks me to pay again. As a
We purchased an annual single-user MentalUP membership in November 2025 specifically for our child. However, for approxi...mately three or four months, we have been unable to access the app on our Xiaomi Redmi Pad 2 tablet. As soon as we tap the MentalUP icon, the screen remains purple. No content or m
Even though I had previously canceled my MentalUP subscription, an unfair payment order was still created against my acc...ount. On March 15, 2026, despite the fact that I did not approve or authorize any new purchase, a new annual payment appeared on my App Store account as if I had purchased another
I’m writing to report a frustrating issue with MentalUp. Even though I already have an active subscription, the system k...eeps showing “restricted membership” on my account. My daughter, confused by this message, attempted to subscribe again—resulting in a second payment—but the app still shows the sa
I subscribed to MentalUP and canceled the same day, yet they charged me for an annual membership despite the claim of a ...seven-day free trial. I immediately noticed the issue and tried to resolve it, but there was no contact number available for customer support. Additionally, I found the app’s cont
I accidentally deleted my MentalUP subscription while trying to close an extra user account. Despite emailing customer s...upport, I haven’t received a response. It’s frustrating that there is no other way to contact the company. This platform is supposed to support children, and it’s incredibly disapp
I purchased a one-year MentalUP subscription on 14.02.2024, and the receipt is attached as proof. However, today, despit...e my active membership, I was unable to log in. In my confusion, I mistakenly purchased another subscription on 14.12.2024. This issue has caused significant frustration as I now
I paid for MentalUP, yet my account has been reset and now appears as a restricted account. It keeps asking for an activ...ation code, even though I have already made my payment. I urgently need assistance as my exam is approaching, and I can’t access the full features of the app. I have already sent
I accidentally purchased a Mental Up subscription, but despite the payment, the membership was never activated. The app ...keeps prompting me to buy the membership again, even though I’ve already been charged. I tried reaching out to Mental Up’s customer service via WhatsApp, but I received no response
Even though I have an active Mental Up membership, I can’t access the program. I emailed support but received no respons...e, and there’s no contact number available for assistance. It’s frustrating that reaching them relies entirely on if and when they decide to reply. This lack of accessible custome
I initially signed up for a free trial on Mentalup, which I canceled before it expired. However, on October 24 and again... on October 25, I was unexpectedly charged twice on my card for a subscription. I did not authorize these charges, and I’m requesting an immediate refund for both transactions. Men
"The problem in my complaint has been resolved, thank you."
I subscribed to the Mentalup app on August 19, 2024, and the annual fee of ...₺599.99 was charged to my credit card. However, I am now unable to log into
Hello. About a week ago, I purchased a subscription for the MentalUP intelligence game and set up an account on my phone.... Now, I’m trying to log into the app on my child’s tablet, but it simply won’t work. Despite multiple emails seeking help, I’ve received only generic responses that don’t address
My 6-year-old daughter downloaded the Mentalup app on my phone, but we never signed up for a subscription. However, when... I checked my credit card statement on October 15, I found a charge of ₺831 listed as a subscription fee for Mentalup’s educational games. I am requesting a full refund for this un
I signed up for a yearly membership with Mentalup, but now my account is sh...owing as restricted. The app doesn't have a phone number to call; the only
