On September 18 and September 22, 2025, I placed two separate online orders from Massimo Dutti’s website for the “Ruffled Dress With Contrast Trim” (Order Nos: 30131800387 and 30132046433). In the first order, the dress arrived with a torn zipper, and in the second, the dress had multiple stains. I returned both items and placed a new order. However, the replacement dress also arrived damaged, with a tear in the same area.
The packaging was intact, but the condition of the dresses was unacceptable — as if they had been shipped straight from a store without any quality control. Each time I contacted customer service, the only response I received was, “You can return it.” The fact that this issue kept happening repeatedly and that the only offered solution was to return the product left me very disappointed.
Since I urgently needed to wear the dress, I had no choice but to sew the torn section myself. Otherwise, I would not have kept it at all. This situation caused even greater frustration and inconvenience.
I paid a total of ₺16,150 by credit card, yet I was never informed in advance about the product warranty or return policy. I do not want to keep ordering and returning the same defective product over and over again. I expect a formal apology and proper compensation for this repeated issue and the inconvenience it caused.
On September 7, 2025, I purchased a dress from the Massimo Dutti store at İzmir İstinye for ₺5,250 (receipt no: 0017). When I wore the dress the next day, I noticed that it had torn after only a few hours of use. On September 11, 2025, I returned the dress to the store for inspection. My friend deli...
On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
On November 27, 2025, I placed an order (#30137183013) for a pair of shoes on Massimo Dutti’s official website at a discounted price of $102 and completed the payment. On December 9, 2025, I received an email and message saying my order was canceled because the product couldn’t be supplied. However...
This morning, I noticed that my card information had been used without authorization, and two separate purchases — one for ₺2,015 and another for ₺19,950 — had been made on the Massimo Dutti website without my consent. These transactions are currently pending authorization. I’ve had similar experien...
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