A purchase was made through Massimo Dutti using my credit card without my knowledge or authorization. I contacted the brand’s customer service via WhatsApp to report the issue. However, I was told that without the membership information associated with the purchase, they could not provide any details or cancel the order.
I filed a transaction dispute with my bank, but Massimo Dutti’s customer service did not assist in canceling the order or initiating any investigation. It is unacceptable for a brand to refuse support in a situation involving an unauthorized and fraudulent transaction.
I request that Massimo Dutti provide the necessary assistance, take responsibility for the issue, and resolve the customer’s grievance caused by this unauthorized purchase.
This morning, I noticed that my card information had been used without authorization, and two separate purchases — one for ₺2,015 and another for ₺19,950 — had been made on the Massimo Dutti website without my consent. These transactions are currently pending authorization. I’ve had similar experien...
On September 9, 2025, a transaction of ₺19,950.00 was made through Massimo Dutti using my Akbank card without my knowledge or authorization. I do not have any membership with Massimo Dutti, and I have no idea how my card information was obtained or used. About 3–4 hours after the transaction took pl...
On August 28 and 29, four unauthorized transactions totaling ₺105,000 were made using my İş Bank credit card ending in 1714, without my knowledge or consent. Although the physical card was with me, these online purchases were processed through iyzico and Moka United, appearing as transactions from t...
On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
Comments