On October 14, I placed an order (No. 30133641095) through your online store using the “same-day delivery” option. However, three days have passed, and my order has still not been delivered. The delivery address is in Beşiktaş, Istanbul. Throughout this delay, I have contacted your customer service team multiple times. Each time, I was told that the delivery company (Kargoist) was responsible and that I simply needed to wait. No additional information, documentation, or proactive solution was requested or offered during this process. I completed my payment via credit card. I find the Customer Relations Department’s approach insufficient. In such cases, I believe that the brand should take steps to prevent customer dissatisfaction—for instance, by sourcing the product from another nearby location and ensuring a special delivery to fulfill the promise made at purchase. I have never experienced such an issue before with your brand. Therefore, I kindly request that you resolve this matter promptly, refund the full amount, and provide an official apology for the inconvenience caused. Kind regards, Hasan A*** Beşiktaş, Istanbul
On September 16, 2025, I purchased two items from Massimo Dutti using the same-day delivery option, which was shipped via Kargoist. I paid an additional fee for this service, and delivery was promised to my address in Kadıköy, 19 Mayıs Mahallesi, Istanbul, on the same day. However, I was neither cal...
On September 10, 2025, I placed an order on Massimo Dutti’s online store for a medium-sized thick suede leather Icon bag. I selected the same-day delivery option and paid an additional ₺140 for express delivery. The delivery address was in Ataşehir, Istanbul. My order number is 30131535217. The ord...
I placed an order through the Lefties app, and the shipment was assigned to Kargoist. According to the delivery schedule, my package was supposed to arrive on June 3. However, tracking shows that Kargoist picked up the package and it has been sitting at their Bayrampaşa transfer hub since May 31—wit...
Comments