Massimo Dutti Delivered Incomplete Order but Denied Claim
"The Consumer Arbitration Board found in my favor. It decided that the cost of the undelivered trousers, together with the legal interest, should be paid to me."
On February 16, 2026, I received my order (No. 30144218099) from the Massimo Dutti website. My order included four pairs... of pants and one jacket. The jacket and three pairs of pants were delivered; however, the double-pleated linen pants were missing from the box. I noticed the missing item the same

