On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the ordered t-shirt for the first time (on the delicate hand-wash mode in the washing machine), I noticed that the fabric had come undone in three different areas.
I took the item back to the store to request an exchange and explained the situation in detail. I told the staff that I washed all my t-shirts the same way but experienced this problem only with this one. However, they refused my request, claiming that the damage occurred because it was machine-washed and therefore could not be exchanged. I asked for a written statement explaining why the exchange was denied, but they said they couldn’t provide one and advised me to contact customer service instead. I also wasn’t given any document related to the purchase, order code, or the exchange rejection.
I have since tried to reach customer service but have not received any response. I have never encountered such an issue with any other quality brand before. I am requesting an exchange for my defective product.
I bought three t-shirts from Massimo Dutti on the same day. One of them shrank, another tore under the arm, and the third developed a yellowish stain on the chest area that looked like a sunburn mark. All of these issues occurred after wearing them just once. I took the t-shirts to the store, and t...
About three months ago, I purchased a men’s black t-shirt from the Massimo Dutti Mall of Istanbul store for ₺1,250. After a short period of use, the color started fading. I took the product back to the store and requested a refund or exchange. However, the staff told me that the issue might have bee...
We purchased eight items from the Massimo Dutti store at Cevahir Mall. During our vacation abroad, we hand-washed them at the hotel using hand-wash detergent. However, the linen shirts completely lost their color — the collars and sleeve edges turned almost white. One of the pants ripped at the inne...
On May 13, 2025, I purchased a pair of women’s pants from the Massimo Dutti Cevahir Mall store for ₺4,950. After wearing the pants just once, I noticed that the leg lengths were uneven. Within about 15 days, I returned the product to the store and explained to the staff that it was defective, reques...
On September 7, 2025, I purchased a dress from the Massimo Dutti store at İzmir İstinye for ₺5,250 (receipt no: 0017). When I wore the dress the next day, I noticed that it had torn after only a few hours of use. On September 11, 2025, I returned the dress to the store for inspection. My friend deli...
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