Massimo Dutti Canceled My Discounted Shoe Order Then Relisted It at a Higher Price

On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...

Last year, I purchased a pair of women’s shoes from Massimo Dutti’s online store. Despite using them very lightly, the shoes completely fell apart in a short period of time. I brought the product to a Massimo Dutti store, where it was inspected and approved for a refund. On August 18, my refund was ...

On September 18 and September 22, 2025, I placed two separate online orders from Massimo Dutti’s website for the “Ruffled Dress With Contrast Trim” (Order Nos: 30131800387 and 30132046433). In the first order, the dress arrived with a torn zipper, and in the second, the dress had multiple stains. I ...

On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...

On September 10, 2025, I placed an order on Massimo Dutti’s online store for a medium-sized thick suede leather Icon bag. I selected the same-day delivery option and paid an additional ₺140 for express delivery. The delivery address was in Ataşehir, Istanbul. My order number is 30131535217. The ord...