On September 16, 2025, I purchased two items from Massimo Dutti using the same-day delivery option, which was shipped via Kargoist. I paid an additional fee for this service, and delivery was promised to my address in Kadıköy, 19 Mayıs Mahallesi, Istanbul, on the same day. However, I was neither called nor did anyone come to my door. Instead, the system showed the status “delivery failed.”
I called Kargoist customer service three times, and each time an urgent delivery note was added to my file, but even after two days, my order still hadn’t been delivered. Just recently, I received an SMS stating that my order had been successfully delivered — but I never received the package. This is not the first time I’ve experienced such an issue. When I contacted customer service again, I was told that my items would be re-dispatched to me, yet no progress has been made.
I expect Kargoist to ensure that my order is delivered to me promptly, completely, and without any further issues.
Since September 10, 2025, I have been experiencing delivery issues with my Massimo Dutti order, tracking number 255196764344. I specifically requested that the shipment be delivered to my business address in Afyonkarahisar city center during working hours (08:30–17:30). However, the courier company ...
On September 10, 2025, I placed an order on Massimo Dutti’s online store for a medium-sized thick suede leather Icon bag. I selected the same-day delivery option and paid an additional ₺140 for express delivery. The delivery address was in Ataşehir, Istanbul. My order number is 30131535217. The ord...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...
On October 14, I placed an order (No. 30133641095) through your online store using the “same-day delivery” option. However, three days have passed, and my order has still not been delivered. The delivery address is in Beşiktaş, Istanbul. Throughout this delay, I have contacted your customer service ...
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