Massimo Dutti Sent Me a Shirt With a Missing Button and Signs of Prior Use

I received my Massimo Dutti online order (Order No. 30117982820) today. As soon as I opened the package and inspected the shirt, I noticed that one of the buttons in the middle section was missing. In addition, the sleeves arrived folded, and the shirt had an unpleasant odor that seemed to be a mixture of sweat and perfume. These issues gave me the impression that the item may have been previously worn or tried on, which is not acceptable for a product sold as new.

I placed this order expecting to receive a brand-new, flawless product. Instead, I received a shirt with a missing button and conditions that raise concerns about its quality and handling before shipment. This experience has been extremely disappointing and falls well below the standard I expect from a premium brand like Massimo Dutti.

I request a prompt response regarding this issue and ask Massimo Dutti to clearly explain the available resolution options, whether that is a full refund, a replacement with a brand-new, defect-free shirt, or another appropriate solution. I expect this matter to be resolved quickly and in a way that reflects the brand's commitment to quality and customer satisfaction.