I'm writing to express my frustration with my online shopping experience with Mango. I placed three separate orders on the Mango website yesterday, around 8.35 a.m. The orders were accepted and marked as ready for shipping. However, on 19.02.2023 at 1.05 a.m., I received an email stating that Mango had canceled my orders due to product availability. This situation irritates me for two reasons. First, I had no prior notice that the items I had purchased were out of stock, and second, the cancellation email was sent after nearly a full day of the order showing as "being prepared" with no communication from Mango. Why was I allowed to confirm and place the order in the first place if the items were out of stock? I was counting on these items, and now my plans have been thrown off without compensation.
On September 9, 2024, I placed an order through Mango's online store. After receiving a notification that my order had been shipped, four days later it was canceled due to the item being out of stock. However, I had been tracking the stock, and during those four days, the item repeatedly came back i...
On November 24, 2025, I placed an order on Mango’s online shopping site. The products in my order continued to appear as available for purchase on the website even after I had bought them. However, on the exact day the discount campaign ended, I was informed that two of the products in my order were...
On November 2, 2024, I placed an order through Mango’s website. The invoice was emailed to me on November 5, 2024, and the order status was updated to "shipped" on November 6, 2024. However, later that evening, I received an email stating that my order had been refunded, even though I never requeste...
On November 30, 2024, I purchased an item from Mango’s online store. Even though the delivery date had passed, the order was not shipped. I received an apology email from Mango, stating the delay and promising that the product would be dispatched soon. However, despite messaging customer service, I ...
I ordered an item from Mango’s website, only to receive a notification a few days later that the product was no longer available. This is now the second time I’ve faced this issue with Mango, and I’m genuinely frustrated. Why list items for sale if they’re not actually in stock? This lack of invento...
Comments