As a customer, I was unhappy with the lack of action regarding the return fees for my Mango 2022-12-22 order. Despite the fact that I returned the product, the return fee has yet to be paid. After reporting the situation at the store, I was told that it was being handled, but it has now been a month and I have yet to receive my payment. It has now been three months since the return, and the fees have still not been reimbursed. To make matters worse, I discovered that neither of the people who purchased the product had to pay a return fee. This inequity has only largely caused my displeasure with the situation. As a customer, I expect prompt and fair treatment during the return process. It is discouraging to encounter such delays and inconsistencies. I hope that this problem can be resolved quickly and that steps can be taken to prevent similar incidents in the future.
In November 2022, I ordered a product from Mango with the reference number DA9A5M. Later, I returned it to MNG Cargo for a refund, but July is coming to an end, and neither my product nor my money has been returned. Every time I call, they say the item is in the warehouse and will be refunded soon, ...
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
I returned the order number DO3JS8 product that I purchased on July 26, 2023. I received an email confirming the return on September 2, 2023, but the refund has yet to be processed. I've spoken with customer service several times and sent emails, but they continue to insist that the refund has been ...
My Mango products, which I purchased in November 2022, did not arrive, like this wasn't enough, on January 5, 2023, I received an email stating that Mango would start processing a return without seeking approval. What kind of store understanding is it to not send my products for more than a month, u...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
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