Product Return and Refund Issues on the Mango App

Didem
Didem
Mango
December 19, 2023 8:32 AM191

I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item that got canceled after making multiple calls to customer support. It happened on December 1, 2023. I canceled the item through customer support because I hadn't received it on the same day. I was told I would get my money back and I gave them my IBAN, but it's now December 18, 2023 and I still haven't gotten a refund. The refund deadline mentioned in the Mango app has already passed, and from December 1, 2023, to December 19, 2023, no refund has been given. I'm writing to say that I'm really unhappy with this situation.

Comments

Similar Complaints

Order Receipt Problems with Mango

Özge
Özge
Mango
December 17, 2023 4:57 AM179

I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On...

Mango Order Not Refunded After Months

Şura
Şura
Mango
July 26, 2023 5:44 PM59

In November 2022, I ordered a product from Mango with the reference number DA9A5M. Later, I returned it to MNG Cargo for...

1

Mango Jacket Was Lost During Delivery

Ece
Ece
Mango
December 15, 2023 6:28 PM102

On December 9, 2023, I purchased a jacket from Mango with the code DUT6TA. The app indicated that the item was shipped f...

1

Mango Order Delayed Or Won't Arrive, I Don't Know...

F. Tunç
F. Tunç
Mango
December 23, 2023 5:25 PM216

I placed an order (Order No: DTI6V7) from Mango on 21.11.2023. Before long, a cargo tracking number was entered as if it...

1

Refund Request From Mango

Suzan
Suzan
Mango
September 17, 2023 6:07 PM65

I returned the order number DO3JS8 product that I purchased on July 26, 2023. I received an email confirming the return ...