I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item that got canceled after making multiple calls to customer support. It happened on December 1, 2023. I canceled the item through customer support because I hadn't received it on the same day. I was told I would get my money back and I gave them my IBAN, but it's now December 18, 2023 and I still haven't gotten a refund. The refund deadline mentioned in the Mango app has already passed, and from December 1, 2023, to December 19, 2023, no refund has been given. I'm writing to say that I'm really unhappy with this situation.
I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was ad...
In November 2022, I ordered a product from Mango with the reference number DA9A5M. Later, I returned it to MNG Cargo for a refund, but July is coming to an end, and neither my product nor my money has been returned. Every time I call, they say the item is in the warehouse and will be refunded soon, ...
On December 9, 2023, I purchased a jacket from Mango with the code DUT6TA. The app indicated that the item was shipped from the warehouse (notification received), but I was not provided with any tracking code. Upon contacting Mango customer support, I was informed that the item was lost during deliv...
I placed an order (Order No: DTI6V7) from Mango on 21.11.2023. Before long, a cargo tracking number was entered as if it had been sent. I reported that the tracking number of the product was incorrect and asked about the status of my order. I think the automatic response was that the products were s...
I returned the order number DO3JS8 product that I purchased on July 26, 2023. I received an email confirming the return on September 2, 2023, but the refund has yet to be processed. I've spoken with customer service several times and sent emails, but they continue to insist that the refund has been ...
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