I placed an order for two items through the Mango app on November 11, 2023. I chose the option for in-store delivery. On November 13, I received an email stating that my order was delivered to the store. When I went to the store two days later, I was told that the items had not arrived, and I was advised to come back in a few days. When I returned a few days later, the items still had not arrived. I was directed to customer service. For 36 days, I have repeatedly called customer support, and I was told that the store would contact me, but there has been no communication. When I tried to initiate a return, I was informed that returns are not possible during this period. It is unclear where the items are, and I have not received a satisfactory outcome from any customer service representative. This is the worst shopping experience of my life.
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I used the Mango app to buy something on November 19, 2023. The order number is DT3M46. Mango had to cancel one product because there weren't enough items available. I had to wait for my delivery, but they didn't refund the canceled item until December 1, 2023. I finally got my refund for the item t...
On September 19, 2024, I placed an order (E87O9S) through Mango’s online store, but as of November 7, 2024, I have yet to receive it. While the initial delivery estimate was set at 22 business days, I thought a slight delay wouldn’t be an issue. However, with almost two months passed, I’m left with ...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
I bought a bag from Mango and chose in-store delivery so it would get to me faster. Even though it had been 15 days, the app still said that the item was "sent to the store," so I waited patiently. Finally, I couldn't take it anymore, so I called customer service. They told me that the product had b...
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