In July, I purchased a rug from a Madame Coco Pop-Up store, paying over ₺2,000. However, shortly after buying it, the rug began to fray in multiple areas, and its shape became distorted and uneven. It has been less than two months since the purchase, and I’m shocked that such an expensive product has already deteriorated this badly.
I took the rug back to the store for inspection, but the result came back rejected, with no replacement or refund offered. I find it completely unacceptable that a product would lose quality this quickly and that my exchange or refund request was denied.
I’m requesting that my rug be replaced or the full purchase amount refunded. I expect Madame Coco to handle this issue properly and resolve my grievance in the name of customer satisfaction.
On March 9, I purchased a viscose pillow from Madame Coco, expecting quality and durability. Unfortunately, after just two nights of use, I noticed something was off. When I removed the pillowcase, I discovered that the pillow had torn open at the side seam. I immediately went back to the store the...
I purchased a blanket from Madame Coco’s Kırklareli branch, but after just one wash, it started shedding fibers excessively. The blanket is now covered in loose cotton strands, completely ruining its appearance and usability. I have never experienced this issue before with Madame Coco products, but...
On October 5, I purchased a large black suitcase from the Madame Coco Bağcılar branch. I used it only once — for about three minutes — with just a few items inside. While rolling it for a short distance, one of the wheels suddenly detached and broke off completely. I’ve owned several suitcases from ...
About a month ago, I made a large purchase from Madame Coco. One item arrived broken, a few were missing, and some were completely incorrect. I called and reported the issue, and they assured me a refund would be processed. However, I’ve had to keep calling repeatedly as they keep saying, “as soon a...
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