I can no longer access my Binance Global account, which I use to trade ZEC/USDT. After changing my phone, I tried to log in, but my password was not accepted and I could not access the system. Even though I had two-factor authentication enabled using both my phone number and email address, I still could not log in. I was then asked to complete facial recognition verification, but this verification was also not approved, and my access to the account was completely blocked. During this process, I noticed that I was being guided as if I were a new user, and it seems that due to a misclick, the system may have mistakenly treated me as if I were trying to create a new account.
While all this was happening, the emails and instructions sent to me arrived very late, which prevented me from completing the requested steps on time and caused the issue to drag on even longer. When I contacted Binance TR support, no solution was offered to reopen my account despite the situation, and the process remains unresolved. Even though there is a significant balance in my Binance Global account, I am completely unable to access it or carry out any transactions.
My expectation from Binance Global is that my account be reviewed through proper security checks, my identity be verified, and my account access be restored. I am fully prepared to complete all required identity and verification steps again. I simply request that my current hardship be resolved and that access to my account be restored as soon as possible.
I can’t access my Binance Global account, and it's incredibly frustrating. While I can still deposit money through my Binance TR account, any attempt to log into the global platform fails. Ever since the latest update, I’ve been having issues. I updated the app as prompted and tried to reopen it aft...
I have been using my Binance Global account for a long time, but now it has been suspended without warning. I can’t even transfer my funds to Binance TR, leaving my money completely inaccessible. I went through all the security steps—entered my password, email, and phone verification code—but still...
I’ve been unable to log in to my Binance Global account since I changed my phone. Although I updated the two-factor authentication settings, I keep receiving the error message stating that my email or phone number is already in use. It’s been three days, and I still can’t access my account. I even ...
I’ve been trying to log into my Binance Global account, but no matter what I do, I keep getting an error—even though I have completed all identity and security verifications correctly. I’ve entered my credentials, passed the verification steps, and yet the system still blocks my access without expla...
I have been unable to access my Binance account for three days due to a face verification error. Despite successfully entering my phone verification code and Google Authenticator code, the face recognition system keeps failing, preventing me from logging in. I have tried multiple times, ensuring pr...
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