I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchased a “Karaca Bio Diamond Pro 7-Piece Cookware Set” with a 10-year warranty from the Tamev Store (Kervan Halı ve Çeyiz Tic. Ltd. Şti.) located in Kağıthane, Istanbul. Due to defects that appeared on the product, I sent the set to the authorized service on 29.01.2026 under Service Tracking No: SRV-1176957-R8V9S B040. The authorized service confirmed that the product was covered by the warranty and that it could not be repaired. Despite this clear finding, Karaca is refusing to fulfill its legal and contractual obligations. The company claims that the store where I originally purchased the product is now an independent franchise and no longer an official Karaca dealer, and they are using this as an excuse to avoid providing a replacement. They insist that the store is responsible for the process and that Karaca can only offer a refund based on the 2020 invoice amount of ₺1,195. In practice, the customer representative’s stance was “take the old price or get nothing,” completely disregarding my legal right to a product replacement. Given the current economic conditions and high inflation, the 2020 invoice amount is now insignificant and does not even cover the cost of a single piece of the cookware set. According to Consumer Protection Law No. 6502, I have the right to demand replacement of the defective product with a non-defective equivalent. Karaca is ignoring this right and attempting to close the case with an outdated and unfair refund offer. A 10-year warranty is a clear promise made to the consumer at the time of sale, and attempting to avoid this responsibility by citing internal franchise or dealership status changes is, in my view, both unacceptable and legally baseless. I therefore request that my cookware set be immediately replaced with the same model or, if that is no longer available, with a current equivalent cookware set that reflects today’s market conditions. I do not accept a refund that does not correspond to the current value of the product. I have already filed a formal complaint with the Consumer Arbitration Committee and will continue to share this unfair treatment on all appropriate platforms until a fair and lawful solution is provided.
I bought the Diamond series cookware set from Karaca with the assurance that, being made of granite, it would remain deformity-free and comes with a 10-year warranty. However, the company is failing to stand behind this guarantee. I can't reach anyone; the store where I purchased it closed, and when...
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...
On May 10th, I purchased a New Matilla cutlery set from your Ünye Karaca Gürsoylu store. When I first received the product, the forks were already discolored. The store took only the forks and replaced them a week later. However, after a short period of use, I have now noticed visible rust on the kn...
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