Karaca Mastermaid Dough Kneading Machine Broke
I purchased a Karaca Mastermaid dough kneading machine from Karaca’s own website, and although I expected it to be a durable product, it malfunctioned after about 3 years of use. While it was running, the machine suddenly stopped and has not worked since. I contacted Karaca customer service about the problem, and they asked me to send the device in. I sent the product as requested. Afterwards, a fee of ₺4,150 was issued for the repair, but I was neither called nor informed in detail, and the device was returned to me without my approval and without any repair. I was later told that the information had been sent by message, but I did not receive any clear explanation as to why such a high fee was requested or why no repair was carried out. A device that breaks down in 3 years and for which almost the price of a new product is requested for repair is of no use to the consumer, and I find this situation both unfair and contrary to consumer rights. I request that my loss be compensated regarding the Karaca Mastermaid dough kneading machine and that a fair solution be provided for the product that malfunctioned in such a short time.
My product experienced motor and board failure after three years; I sent it to service and a charge of 4,150 TL was incurred without my approval. The product was returned on the grounds that payment had not been made, and no repair or replacement was offered. The brand suggested I discard the device because the warranty period had expired, and this left me feeling disappointed.
