I purchased a Karaca Mastermaid dough kneading machine from Karaca’s own website, and although I expected it to be a durable product, it malfunctioned after about 3 years of use. While it was running, the machine suddenly stopped and has not worked since. I contacted Karaca customer service about the problem, and they asked me to send the device in. I sent the product as requested. Afterwards, a fee of ₺4,150 was issued for the repair, but I was neither called nor informed in detail, and the device was returned to me without my approval and without any repair. I was later told that the information had been sent by message, but I did not receive any clear explanation as to why such a high fee was requested or why no repair was carried out. A device that breaks down in 3 years and for which almost the price of a new product is requested for repair is of no use to the consumer, and I find this situation both unfair and contrary to consumer rights. I request that my loss be compensated regarding the Karaca Mastermaid dough kneading machine and that a fair solution be provided for the product that malfunctioned in such a short time.
I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an...
I purchased my Powercast Chef Cream Stand Mixer from Karaca four years ago for approximately ₺2200 from their website. After three years of trouble-free use, it started shutting down automatically after three seconds every time I turned it on. I took it to an authorized service center, and they diag...
I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...
I recently purchased a KitchenAid dough machine from the Karaca store. It's only been a few months since I bought it, and I've used it a handful of times. However, today, after just 20 minutes of usage, it started emitting heat, smoke, and a burnt smell. Eventually, the machine stopped working altog...
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
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