I recently purchased the Karaca Pro Artisan Digital Display Cast Iron Stand Mixer 1600W White 5L from the “Karaca” seller store on Hepsiburada with the order number 410 643 549 4. I placed the order on 16.04.2026. Only two days after my purchase, on 18.04.2026, I saw that the price of the same product had been reduced by ₺2,000. Although I am aware that the 15-day statutory return period has technically expired, such a sharp price drop in such a short period is very disappointing. I have not even started paying the first installments yet, and as an early customer of this premium product I feel financially disadvantaged by this sudden change. As a consumer who trusts the Karaca brand, I do not find this situation compatible with customer satisfaction. A ₺2,000 difference within less than three weeks is not a normal and expected fluctuation, but a serious loss for the consumer. I kindly request that this grievance be resolved by offering a solution such as a refund of the price difference, a gift voucher, or loyalty points that I can use in future purchases. I expect a brand like Karaca, together with Hepsiburada, to stand behind its customers and to ensure that they do not feel victimized by sudden and aggressive price changes. I look forward to your constructive response and a fair resolution to this issue.
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