I Face Karaca Home Return Issue as Stores Refuse My Teapot Refund

On March 28, 2026, I purchased a teapot from the Karaca Home store in Çorlu. Since April 6, I have been trying to return this product at stores in Istanbul, but none of the locations have accepted my return.

Store staff told me that their POS systems are different from each other, which prevents them from processing the return. They also said they would direct me to a suitable store, but for nearly a month, no concrete action has been taken. During this time, I have contacted Karaca Home multiple times via phone, WhatsApp, and email.

In the most recent email I received on May 2, I was told that the process was still ongoing and that I needed to wait. However, despite the time that has passed, I have not been directed to any store where I can complete the return, nor have I been given clear information that would resolve the issue.

I am willing to return the product either by shipping it or by delivering it in person to a store they designate. I request that my teapot return be accepted and that the amount I paid be refunded to my account. I kindly ask that this process be resolved clearly and without any further delay.