I Face Karaca Home Return Issue as Stores Refuse My Teapot Refund
On March 28, 2026, I purchased a teapot from the Karaca Home store in Çorlu. Since April 6, I have been trying to return this product at stores in Istanbul, but none of the locations have accepted my return.
Store staff told me that their POS systems are different from each other, which prevents them from processing the return. They also said they would direct me to a suitable store, but for nearly a month, no concrete action has been taken. During this time, I have contacted Karaca Home multiple times via phone, WhatsApp, and email.
In the most recent email I received on May 2, I was told that the process was still ongoing and that I needed to wait. However, despite the time that has passed, I have not been directed to any store where I can complete the return, nor have I been given clear information that would resolve the issue.
I am willing to return the product either by shipping it or by delivering it in person to a store they designate. I request that my teapot return be accepted and that the amount I paid be refunded to my account. I kindly ask that this process be resolved clearly and without any further delay.
Progress
On 28.03.2026, I called customer service to return the kettle I had purchased from the Karaca Home Çorlu Orion store and was told I could make the return at any mall store in Istanbul. Accordingly, when I went to the Karaca Home Vadi Istanbul store on 06.04.2026, I was told the return could not be processed and my request was rejected.
I spoke with Karaca Home customer service again the same day, but no solution was offered. Despite calling repeatedly for about a month, I was not given a clear direction and the process kept being delayed.
When I said I would write to Şikayetvar and initiate legal action, on 05.05.2026 I was called by Mr. Kaan, who informed me that the return could be processed. Consequently, I went back to the Karaca Home Vadi Istanbul store; this time Ms. Serap said the return could not be done, but shortly thereafter, without any additional steps, the return was completed in two minutes. This clearly shows that the return was possible from the start but was deliberately not carried out.
I was unnecessarily victimized for about a month. The store staff’s avoidance of providing explanations throughout the process, the inconsistent communication, and the fact that no apology was even offered despite everything that happened constitute an unacceptable attitude. I am filing a complaint against Karaca Home store and its customer service due to misinformation, constantly contradictory explanations, and a non‑solution‑oriented approach.
