Karaca Çaycı Robotea Breaks Down Twice With the Same Fault
In 2023, I purchased a Karaca Çaycı Robotea. About one year after the purchase, a problem developed in the lower water heating section — the device stopped heating water and continuously displayed an error warning. In 2025, after sending the product in for service, a replacement unit was provided. However, neither Karaca nor the service center gave me any invoice, receipt, or product exchange document for this replacement. In 2026, the exact same problem has occurred again. While brewing tea, the product fails to heat the water and switches on its own to a different program. On May 22nd, I brought the product to the Karaca store in Marmaris. After the holiday, on Tuesday, June 2nd, we were contacted by the technical service and informed that the warranty had expired, and that a repair would cost approximately $60. When we later called the Marmaris Karaca store to ask whether they had given us any document confirming receipt of the product, they said no — and no exchange document had been provided after the first replacement in 2023 either. Although we clearly stated that when a new machine is issued, its warranty period should restart from scratch, Karaca customer service insisted that the warranty runs from the original 2023 invoice and that the warranty period is only two years. When I asked whether Karaca only stands behind its products for two years, the answer was yes. Despite the fact that the machine has been sent in twice for the exact same malfunction — which is clearly a manufacturing defect rather than user error — we are still being asked to pay for the repair. I find it completely unacceptable that a product that repeated the same fault after roughly one and a half years is not covered under the renewed warranty of the replacement unit, and that no free exchange or solution is being offered. In light of this recurring defect and the harm caused to us as consumers, I am requesting that Karaca either replace my Çaycı Robotea with a different model or provide a suitable alternative product at no additional cost, and that the brand stand behind its product beyond the initial two-year period given that this is clearly a recurring manufacturing issue.
In May 2023, after the Robotea tea maker I bought encountered the same fault, a replacement was made in 2025, but no documentation was provided. The new product caused the same problem. On May 22, 2026, I returned it to the store again; the technical service said the warranty period had expired, demanded a fee of 2,200 TL, and no receipt was given. Customer service calculated the warranty only based on the date of the first invoice and shifted the post‑two‑year issues onto the consumer. The process was called twice by phone, there was no response within two weeks, and the problem still remains unresolved.
Since June 2 they haven't found a solution; what's so difficult about it? How many more times will we be victimized? They called twice—first to understand the problem, second to ask for a phone number, saying they would call you. Who are we waiting for and why?
