In 2023, I purchased a Karaca Çaycı Robotea. About one year after the purchase, a problem developed in the lower water heating section — the device stopped heating water and continuously displayed an error warning. In 2025, after sending the product in for service, a replacement unit was provided. However, neither Karaca nor the service center gave me any invoice, receipt, or product exchange document for this replacement. In 2026, the exact same problem has occurred again. While brewing tea, the product fails to heat the water and switches on its own to a different program. On May 22nd, I brought the product to the Karaca store in Marmaris. After the holiday, on Tuesday, June 2nd, we were contacted by the technical service and informed that the warranty had expired, and that a repair would cost approximately $60. When we later called the Marmaris Karaca store to ask whether they had given us any document confirming receipt of the product, they said no — and no exchange document had been provided after the first replacement in 2023 either. Although we clearly stated that when a new machine is issued, its warranty period should restart from scratch, Karaca customer service insisted that the warranty runs from the original 2023 invoice and that the warranty period is only two years. When I asked whether Karaca only stands behind its products for two years, the answer was yes. Despite the fact that the machine has been sent in twice for the exact same malfunction — which is clearly a manufacturing defect rather than user error — we are still being asked to pay for the repair. I find it completely unacceptable that a product that repeated the same fault after roughly one and a half years is not covered under the renewed warranty of the replacement unit, and that no free exchange or solution is being offered. In light of this recurring defect and the harm caused to us as consumers, I am requesting that Karaca either replace my Çaycı Robotea with a different model or provide a suitable alternative product at no additional cost, and that the brand stand behind its product beyond the initial two-year period given that this is clearly a recurring manufacturing issue.
I purchased a Karaca Çaysever Robotea Pro 4-in-1 Talking Automatic Tea Maker & Water Heater from the Karaca Home store in Ümraniye, İstanbul Meydan AVM around January–February 2025 for approximately $150 on my credit card. Even though it hasn’t even been a year since I bought the device, a serious u...
I purchased a Karaca Berry Tea XL tea maker from Karaca’s own online store in November 2023. For about a year I did not use the product, and I started to use it regularly only in the last year. Approximately 5–6 months after my first use, although there had been no previous problem, I plugged it in ...
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...
Comments