Karaca Refuses To Honor 10-Year Warranty Based On Franchise Excuse
"Karaca responded to my complaint. After a three-month process, instead of refunding the original invoice amount, it was decided under the ten-year warranty that my product would be replaced with an equivalent one. The new cookware set I selected has arrived. Although the process took a long time, I would like to thank Karaca for resolving my grievance. I also thank this platform for helping make this solution possible."
I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchas...ed a “Karaca Bio Diamond Pro 7-Piece Cookware Set” with a 10-year warranty from the Tamev Store (Kervan Halı ve Çeyiz Tic. Ltd. Şti.) located in Kağıthane, Istanbul. Due to defects