Duygu

Duygu

Verified

Member since February 2026

Complaints

Karaca Refuses To Honor 10-Year Warranty Based On Franchise Excuse

23

"Karaca responded to my complaint. After a three-month process, instead of refunding the original invoice amount, it was decided under the ten-year warranty that my product would be replaced with an equivalent one. The new cookware set I selected has arrived. Although the process took a long time, I would like to thank Karaca for resolving my grievance. I also thank this platform for helping make this solution possible."

I am writing to express my deep disappointment regarding the warranty service I received from Karaca. In 2020, I purchas...