Karaca Dough Kneading Machine Arrived Broken From The Service Center

I bought a Karaca Multichef Artisan Digital Display Full Cast Iron Dough Kneading Machine Black 1800W 7L from the Karaca store in Adana Optimum Shopping Mall on 22 October 2023. On 18 February 2026, I requested service through the Karaca mobile application because the locking lid, specifically the opening/closing mechanism, was faulty. The product was taken to service and I paid ₺698 for the repair, which I can document. However, when I received the product back and turned it on, only the power light was blinking and the device was not working at all, even though previously there had been no such problem and I had only sent it due to the lid issue. Because the product, which had initially only a lid problem, came back not working, I sent it again to service on 3 April 2026. This time, despite the fact that there had been no screen or mainboard problem when I sent it, I was told that DGTL graphics card group and motherboard faults were found and I was asked to pay ₺950. I contacted Karaca service at 0312 484 07 99 and was told that I would be informed, but while I was waiting for a call back, the product was returned to me on the grounds that I had not paid the requested fee. After receiving the product, without even taking it out of the box and using it, I attached the previous service slips and the service detail paper and sent it back again on 4 May 2026. This time, I was asked to pay ₺1,120 for “MULTICHEF ARTISAN DGTL GRAPHICS CARD GROUP, KARACA POWERCAST MIXER SHAFT, MULTICHEF ARTISAN MOTHERBOARD, KARACA POWERCAST MIXER SHAFT HOUSING, KARACA POWERCAST MIXER SHAFT BEARING”, and in addition to the screen/power malfunction, new faults were reported that had not existed before. When I called Karaca customer service, I was told that nothing could be done, that they could not create a complaint record and that opening a complaint would not change anything. As a result, my product is still not working; when plugged in, only the power light blinks and the device does not operate. I request that my Karaca Multichef Artisan dough kneading machine be repaired free of charge or replaced with a working new product, that the unjust repair charges demanded for faults that occurred while the product was in service be cancelled, and that the mağduriyet I have experienced due to repeated service processes and a still unusable device be resolved.