I purchased a Karaca Glass Tea XL 2‑in‑1 Glass Tea Maker & Kettle (Order No. 302-3170993-0217966) on 11.06.2025. After a short period of use, the product broke and became unusable. I contacted customer service many times and, after long discussions, a return ticket for repair was finally issued and I sent the kettle in as instructed. At the time of sending, I was informed that I had to wait 21 days and then an additional 40 working days for the repair process to be completed. Despite this already long timeframe, more than 61 days have now passed and I still have not received any information, any repair result, or the return of my kettle. There has been no clear communication or solution offered to me during this period. Due to the product failure in a short time, the excessively long waiting period, and the lack of proper customer service, I have completely lost trust in this purchase. I kindly request a full refund of the amount I paid for this order to my original payment method as soon as possible.
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
The Robotea Pro Connect 4 in 1 Talking Glass Tea Maker I bought through Karaca’s app broke down before the warranty ended, so I sent it in for repair under warranty. The response I received was that the product could not be repaired, and they couldn’t replace it with a new one but offered a refund i...
On July 13, 2021, I purchased the Karaca Hatır Plus 5 in 1 coffee and tea maker model from Karaca's official website. Trusting in the quality and brand name of Karaca, we didn't hesitate to make the purchase. However, after one year of use, the lid of the filter coffee and tea brewing section starte...
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