I purchased a Karaca Çaysever 3-in-1 talking glass tea maker (invoice number: EAB2025000000494) from Trendyol, and for the past 4–5 months, I have been continuously experiencing a heating failure with this product.
The product has been sent to authorized service three times. Each time, it was allegedly repaired and returned to me; however, it failed again during the very first use after each repair. Despite the recurring malfunction and the fact that the same issue reappears immediately after service, I have not been provided with any effective support or a lasting solution.
I shared this problem with both the service center and customer support, but I did not receive satisfactory assistance, nor was any permanent solution offered. Since the product has been repaired multiple times and the same heating defect continues to occur on first use every time, I no longer want this tea maker to be repaired.
I respectfully request that the product be taken back and that my payment be fully refunded. If my issue is not resolved this time, I will initiate legal proceedings regarding this matter.
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
About a month ago, I took my Fakir Ceremony tea maker to the authorized service center due to a malfunction covered under warranty. The device boils the water but fails to stay in the keep-warm mode; after a while, it shuts off and the water cools down. Although the indicator light remains on, the k...
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
I purchased a Karaca Glass Tea XL 2‑in‑1 Glass Tea Maker & Kettle (Order No. 302-3170993-0217966) on 11.06.2025. After a short period of use, the product broke and became unusable. I contacted customer service many times and, after long discussions, a return ticket for repair was finally issued and ...
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