On July 5, 2024, I purchased an iPhone 13, but I quickly noticed an issue with the earphone accessory—my voice does not transmit to the other party during calls. I reported the issue within the first month, and in August, the store where I purchased it sent the phone to Apple for warranty repair through insurance.
The device was returned twice without being fixed, despite a confirmed defect in the audio accessory. Apple refused to repair or replace it, claiming "user error", which is completely unreasonable for a brand-new device.
The retailer also refuses to exchange the phone, saying that Apple makes the final decision. When I insisted they provide a replacement or a new device, they simply dismissed responsibility.
I have now filed a complaint with Consumer Rights, as I refuse to accept blame for a manufacturing defect in a device I barely used. Apple needs to take responsibility for faulty products instead of blaming customers!
I purchased a brand-new iPhone 13 on 29/04/2024, but I’ve been facing a recurring issue with the speaker. During calls, the sound malfunctions, making it impossible to communicate effectively. I took the device to Apple service, where their team acknowledged the problem, yet no resolution has been o...
About one month after purchasing my iPhone 13, I began experiencing an issue during speakerphone calls— the other party hears my voice cutting in and out. This has been happening since I first bought the phone and occurs during every single call. So far, I have sent the device to service twice unde...
I sent my iPhone 13 to Apple for service, and they forwarded it to their repair center. Despite the device having no visible damage, they claimed that the microphone had physical damage. For the internal components to be damaged, the exterior should show signs of impact, such as cracks or dents, but...
I bought a brand-new iPhone 14 on 13.11.2024, but the device turned out to be defective. They sold me a faulty product. Two days later, I took it to the technical service, where they confirmed with a report that the phone was broken and defective. When I returned to the store for an exchange, they s...
About a month after they upgraded my iPhone 13, I started experiencing intermittent hearing issues when I was talking on speakerphone. This problem has persisted since the day I got the phone and reoccurs during calls. I took it to warranty service twice before receiving assistance. After the first ...
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