iPhone 13 Audio Issue—Apple Blames User, No Repair or Replacement

On July 5, 2024, I purchased an iPhone 13, but I quickly noticed an issue with the earphone accessory—my voice does not transmit to the other party during calls. I reported the issue within the first month, and in August, the store where I purchased it sent the phone to Apple for warranty repair through insurance.

The device was returned twice without being fixed, despite a confirmed defect in the audio accessory. Apple refused to repair or replace it, claiming "user error", which is completely unreasonable for a brand-new device.

The retailer also refuses to exchange the phone, saying that Apple makes the final decision. When I insisted they provide a replacement or a new device, they simply dismissed responsibility.

I have now filed a complaint with Consumer Rights, as I refuse to accept blame for a manufacturing defect in a device I barely used. Apple needs to take responsibility for faulty products instead of blaming customers!