On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheating, not charging, and the device turning on and off by itself. The phone is only 7 days old and still under a 2-year warranty. Due to these problems, I applied to an authorized Apple service center, but despite the warranty, I was offered a paid repair. Since these issues began from the moment I bought the device and the warranty is still valid, being asked to pay was very disappointing. I purchased this product with invoice number FAT2025000000098, and I am requesting a full refund. I kindly ask for my grievance to be resolved as soon as possible.
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
Last month, I bought an iPhone 13 from Turkcell, and everything was original. However, last week, my charging cable almost exploded—it melted and got so hot that it even burned my hand. My charger melted completely. I reached out to everyone, including Apple. At first, they said they would help, so ...
I purchased an iPhone 13, and within just one month, it started having serious issues. The battery drains on its own, the phone won’t make calls or connect to the internet, and it overheats extremely fast. I contacted Apple customer service, but instead of providing real solutions, they just brushe...
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