Dear Apple,
For the past 3-4 months, my iPhone 14 has had serious call quality issues—my voice sounds muffled, and when using speaker mode, the other person can barely hear me. I ignored it at first, but after every software update, the problems worsened. Now, my phone also has:
Slower camera performance
Frequent Face ID failures
Rapid battery drain
Due to these issues, I took my phone to Ankara Ankamall Gürgençler Apple Premium Partner on February 17, 2025, and explained everything. On March 2, I received a message stating my phone was out of warranty and only eligible for a paid repair. Apple’s service team then told me that my phone could be repaired for ₺37,499!
After speaking with Apple Support on March 6, a senior representative claimed my microphone was broken and blamed "user damage," meaning my warranty was void.
This decision is completely unfair and legally questionable:
My phone has NO external damage—how did an internal component break? Apple provided no clear explanation.
How can I trust the service process? What guarantees that my phone wasn’t damaged at the service center?
Apple records service interactions—I demand access to the audio and video records for my case.
I request a full report with images proving the so-called damage.
Apple must honor the warranty—accusing customers of "user damage" without solid proof is unacceptable.
As an iPhone 14 Pro Max user, I’m extremely disappointed. My phone has a serious audio issue—during calls, the other person can’t hear me, and videos have distorted sound. I never dropped or damaged the phone, yet this issue suddenly appeared. I took my device to Apple Akasya’s service center, wher...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
I bought an iPhone 16 Pro on December 23, 2024, paying ₺87,000 for what was supposed to be a brand-new, original, and guaranteed device. But ever since I got it, I’ve faced serious issues. First, the screen suddenly turned half black. Then, while recording videos, the image constantly flickers and t...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
I submitted my iPhone 15 Pro Max to KVK service on [insert delivery date] due to multiple serious hardware and performance issues. These included speaker crackling, screen freezing, battery malfunctions, charging failures, overheating, and at times the phone wouldn’t even power on. Despite all these...
Comments