I damaged my IKEA furniture. Can I get a replacement?

I purchased an Ikea HAGERNÄS kitchen table from the Ikea Bayrampaşa store in Istanbul and assembled it myself on December 28, 2025. During the assembly, one of the screws went through the screw hole and pierced the tabletop. There are 12 screws in total, and while 11 of them were secured properly wi...

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The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the product. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the iss...

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In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...

On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p...

I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oak frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement. I am also filing a complaint against the delivery company,...

I purchased a Tange model drawer dresser from IKEA, and despite being under warranty, the top surface has started to swell and bubble. I reported this issue to IKEA about a month ago, but I was told that the damage was caused by water being spilled on the surface, and therefore it was considered use...

On March 2, 2025, I purchased a console unit from IKEA Bursa. Recently, I noticed surface swelling and separation on the top and front panels of the furniture. I clean the console once a week with a dry cloth, no one is home during the day, and there has been no misuse or exposure to moisture. The p...

I ordered a wardrobe from IKEA, but the doors were never delivered. It seems they were lost during shipping. Since I assumed all the boxes had arrived intact, I signed the delivery receipt, and now I’m being held responsible for the missing parts. Although both IKEA and the shipping company claimed...

I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...

I purchased the Magasin model rolling pin from IKEA's online store on 25.06.2025. When I started using the product on 01.06.2025, I noticed that one of the handles was bent. My order number is: 112506241223416. When I contacted IKEA customer service regarding the issue, I was told that “there is no ...

IKEA did not fulfill my exchange request. Despite calling many times, customer service has been completely unhelpful. The package I want to exchange, which arrived broken, is still sitting in the middle of my house, and I am still waiting for them to pick it up. My dresser assembly remains unfinishe...

I purchased a Hövag mattress from the IKEA Ümraniye store, which was sold with a 10-year warranty. For the past four months, I have been experiencing constant sagging in the mattress. This issue is noticeable every time I use it and has been seriously affecting my comfort. We chose this mattress bas...

I recently bought a dining set from Ikea, and the whole thing has made me feel pretty bad. At first sight, the set looked good, but when I started using it, I saw that the materials were way too weak for anything that is supposed to last. It feels like the chairs are going to break every time I sit ...

Two weeks ago, I ordered a BILLY/Brimnes TV unit (white, 340x41x202 cm) from IKEA’s online store (Order No: 5119*********46). Upon delivery, I discovered a total of 4–5 factory-defective and damaged parts. I documented the issue with photos and videos and submitted a complaint. However, after about ...

I bought 26 products from the IKEA online store, and my order dated 01.07.2025 was delivered by Arvato. As you might expect with so many separate pieces, we only noticed over the weekend—while assembling everything—that one of the items was missing. According to the attached invoice, I ordered 6 Bil...

An outdoor metal kitchen set purchased from IKEA rusted and corroded without even being used. An inspection was carried out, and the replacement of the kitchen was approved. However, due to incomplete work by the staff managing the process, one of the units listed on the invoice was missing in the s...

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On May 11, 2025, I made a purchase totaling ₺35,895 from your Bayrampaşa store as we were renovating my child’s room. We chose the Hemnes daybed for this purpose. Due to the need to sell existing furniture and do some painting and repairs, we completed the assembly on June 21, 2025. The next day, as...

Hello, Below, I’m sharing the details of the poor-quality service I received from IKEA and the unresolved issue. If service cannot be provided at a corporate level, then it shouldn’t be provided at all. Today I made my final call, and I will also message the management via LinkedIn during the day. I...

On July 21, 2023, I purchased a KIVIK 5-seat corner sofa set (invoice no: 2202023000003177) from IKEA. Over time, four seat cushions and three back cushions have visibly sagged under normal use. Following my online complaint, a technician visited my home on June 8, 2025, to assess the issue. Althoug...

I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...

I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...

To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...

On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...

On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...

On February 17, 2024, I purchased a Hjalpa from the Turkey IKEA store. Despite being covered by a 2-year warranty, the upper part of the furniture collapsed after 1 year of use, causing significant damage to my home and posing a serious safety risk. I assembled the product strictly according to IKEA...

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