IKEA Refuses To Replace Torn PC Chair Neck Pillow

I bought a PC chair from Ikea Bursa on 24 April 2026. The product was delivered to my address in its box, and later a staff member from the store came to my home for installation. When he opened the box and started the assembly at my home, he realized that the neck pillow was already torn. He took the pillow from me and said that only the pillow part would be sent to me later by cargo as a replacement. After this, Ikea customer service called me and told me that I had to return the entire product, including the chair and the pillow, and then make a new purchase. I do not accept this because the problem is clearly a defect in the neck pillow, which was noticed during installation by Ikea’s own staff, and the faulty pillow is currently with them. My expectation is very simple: I want only the faulty neck pillow, which is already in their possession, to be replaced and a new, clean, flawless neck pillow to be sent to me, without returning the whole chair or going through a new purchase process. I kindly request that this issue be resolved quickly and that the promised replacement pillow be provided as soon as possible.