The return process of my HP Victus 16 laptop has been ongoing for 3 weeks, but the return forms have still not been sent and I have not received proper updates. For the past 2 weeks, we have only been waiting for the forms, but each time we contact you, we are being ignored. My device with service number WO-030663326/Serial number CND3431BWT is still waiting at the service center with no progress. Mr. S*** M***, assigned to our case, calls near the end of the day and never resolves the issue. When we reached out to Mr. C*** from customer service, he responded rudely and even hung up on us. I am seriously disappointed. I request that our calls be reviewed, the issue be escalated, and the return process be completed urgently. Contact Information: Name: Mert Ö*** Phone: +90 507 495 53**
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
I sent my HP Victus 16 laptop to an HP authorized service center due to issues with the hall sensor and overheating. I carefully wrapped it in bubble wrap and placed it in the box. However, the service center returned it without any protective wrapping, resulting in my device arriving broken. Despit...
I purchased an HP Victus 16 gaming laptop in December 2023, and at the beginning of 2025, it started experiencing a screen blackout issue. While playing games, the screen goes black and stays that way for a while; when it eventually comes back, if I don’t close the game, the same issue keeps repeati...
I purchased an HP Victus 16 s-0046nt laptop. In its 8th month, the "W" and "S" keys started to stick and sometimes stopped working entirely. Customer support applied a BIOS update which temporarily resolved the issue. However, in the 11th month, the same problem occurred again. When I contacted them...
My HP Victus gaming laptop has suffered from both performance and charging issues. Despite HP's 6-month replacement and return window, I've been unable to use it, and they've only performed component replacements. It's extremely frustrating that my gaming laptop, despite having top-tier specs like a...
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