HP Victus 15 Laptop Battery Draining and Low FPS Issue
Hello, I purchased the HP Victus 15 laptop, and within two weeks, I encountered a battery problem. I sent the device for replacement, which took around a month of back and forth. Finally, the replacement arrived, but it came with a faulty keyboard as the first issue. Additionally, it has a screen shaking problem (2nd issue), low FPS in games like LoL (3rd issue, acknowledged by technical support as a potential fault), and an unusually fast-draining battery (4th issue). To add to the frustration, the warranty on the replacement had already started before I received it (5th issue). I'm currently upset and fed up. While I don't want a refund, I've grown weary of replacement. I've lost two months due to their mistakes, and as I prepare for university, I expect compensation and an apology.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint that our customer, Yusuf A., has posted on your website. Following the post published on your site, our Customer Relations Officer has contacted Yusuf A. and provided information on the matter. We present the issue for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations
