I purchased my HP Victus laptop about 35 days ago for ₺56,999. The device is under warranty, with Product Registration Form Number: T214-11803-R-CD and serial number 5CD5204JKH. After 35 days of use, the laptop began to randomly experience a Hall sensor failure, causing the screen to shut off every 15–20 seconds and remain black for about 5–6 seconds. This issue interrupts all my work and makes the device unusable. Through my research, I discovered that this is a chronic problem affecting many HP Victus users. I contacted both technical service and HP customer support, but was told that since I purchased the device with a commercial invoice, a refund is not possible and only a repair option is available. While repair was suggested, I believe it will not be a permanent solution due to the chronic nature of the defect. Furthermore, since my laptop is in service, I am also facing difficulties in my business. Because this product has a chronic defect that renders it unusable, I am not requesting a repair but directly demanding a full refund.
About a week ago, my HP Victus 16 S0XXX AMD Ryzen 7 7840HS laptop started showing a “hall sensor” error. I mainly use this device for work, and the issue appears when the computer is first turned on, lasting for about 15–20 minutes. I believe this is a hardware-related problem, and since my device i...
I started experiencing hardware issues with my HP Victus Gaming Laptop 16-r0013-NT just one day ago, including problems with the screen, keyboard, and motherboard. The issue first appeared while the laptop was running, when the screen began flickering on and off. I contacted the authorized service c...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
I am writing to complain about a screen defect on my HP Victus 15 laptop. I purchased the laptop on October 29, 2023, and noticed a white spot on the screen about four months later. I contacted HP and they directed me to BDH Bilişim, their authorized service center in Turkey. I took the laptop to B...
I sent my HP Victus 16 laptop to an HP authorized service center due to issues with the hall sensor and overheating. I carefully wrapped it in bubble wrap and placed it in the box. However, the service center returned it without any protective wrapping, resulting in my device arriving broken. Despit...
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