XM Global Stole My $785.74 Profit Via 2-Second Server Freeze!

I am filing a formal complaint against XM Global Limited regarding severe technical failures, post-dated execution records and an unjust balance wipe on my Standard Multi-Asset MT5 account number 400726780, used from Turkey. On 10.02.2026, during the high-volatility NFP event, I placed a GOLD buy stop order (ticket #223289875) at 4200.44. According to XM’s own compliance report for Ticket ID U04T1M, my order was activated at 15:30:01 but was only executed at 15:30:03 at an artificial peak price of 4223.55 after a nearly 2‑second server freeze. This abnormal delay and price resulted in an immediate and unjust Stop Out and wiped my account balance. Using the tick data provided by XM, the peak price of 4223.55 is not disputed. From a purely mathematical standpoint, the 2‑second infrastructure failure and the resulting execution price difference of 23.11 USD per ounce on my 34‑ounce position deprived me of exactly 785.74 USD in legitimate profit, in addition to triggering the balance‑wiping Stop Out that should not have occurred under normal execution conditions. In addition, my local MT5 terminal logs show a serious discrepancy when compared with XM’s narrative. XM’s report states that the trade was closed at 15:30:06.028. However, at 15:30:35.645, around 29.617 seconds later, the server transmitted a “0 positions, 1 orders” status to my MT5 terminal with zero reported network delay. This strongly indicates that the server froze during the news spike, failed to log the execution in real time, and that a losing trade entry was later injected into the account history after conditions normalized, in order to cover the system crash. I have been trying to resolve this situation with XM for over a month under Compliance Ticket U04T1M and Trustpilot Ticket ID 1DJEIW, and I have already escalated this issue, including the forensic MT5 data, directly to Trading Point Group Co‑CEO Stavri Morti via LinkedIn. Despite this, my loss has not been corrected and XM has not aligned its position with the clear technical evidence from both its own tick data and my MT5 logs. I request that XM Global immediately refund the 785.74 USD in lost profit that resulted directly from the 2‑second server freeze and restore my initial account balance that was wiped out by the artificial Stop Out. I expect this issue to be resolved promptly and in good faith based on the documented technical evidence.