I sent my HP Victus 16 laptop to an HP authorized service center due to issues with the hall sensor and overheating. I carefully wrapped it in bubble wrap and placed it in the box. However, the service center returned it without any protective wrapping, resulting in my device arriving broken. Despite this, they denied responsibility, claiming it was user error. I submitted a photo of the damage report for my device, serial number: CND3511X8F. I've been suffering from a broken device for about two weeks, and despite contacting HP customer service daily for a week, I haven't received a response. I'm told "the relevant department will call," but no one has called, and I haven't received any information. The service center is entirely at fault for sending the product without protection. Therefore, I demand a replacement. I want my problem resolved as soon as possible and my inconvenience resolved.
The return process of my HP Victus 16 laptop has been ongoing for 3 weeks, but the return forms have still not been sent and I have not received proper updates. For the past 2 weeks, we have only been waiting for the forms, but each time we contact you, we are being ignored. My device with service n...
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
I started experiencing hardware issues with my HP Victus Gaming Laptop 16-r0013-NT just one day ago, including problems with the screen, keyboard, and motherboard. The issue first appeared while the laptop was running, when the screen began flickering on and off. I contacted the authorized service c...
About a week ago, my HP Victus 16 S0XXX AMD Ryzen 7 7840HS laptop started showing a “hall sensor” error. I mainly use this device for work, and the issue appears when the computer is first turned on, lasting for about 15–20 minutes. I believe this is a hardware-related problem, and since my device i...
I purchased my HP Victus laptop about 35 days ago for ₺56,999. The device is under warranty, with Product Registration Form Number: T214-11803-R-CD and serial number 5CD5204JKH. After 35 days of use, the laptop began to randomly experience a Hall sensor failure, causing the screen to shut off every ...
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